Last updated: May 2024
IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, CALL 911 IMMEDIATELY.PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING OUR SERVICES OR OUR WEBSITE.

IMPORTANT NOTE: Our Notice of Privacy Practices is a separate document that governs how protected health information ("PHI") about you may be used and disclosed in connection with the health care services in accordance with the Health Insurance Portability and Accountability Act (“HIPAA”).

I. Introduction

This Privacy Policy explains the types of information Root Health & Wellness ("Root", "we", "our", or "us") collects from you or that you may provide when visiting the www.RootHealthAndWellness.com website (the “website”), and our practices for collecting, using, maintaining, protecting, and disclosing that information. By accessing or using our website, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy and our Terms of Service. If you do not agree with our policies and practices, your choice is not to use our website. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

II. Information We Collect About You and How It’s Collected

Personal Information

This Privacy Policy explains the types of information Root Health & Wellness ("Root", "we", "our", or "us") collects from you or that you may provide when visiting the www.RootHealthAndWellness.com website (the “website”), and our practices for collecting, using, maintaining, protecting, and disclosing that information. By accessing or using our website, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy and our Terms of Service. If you do not agree with our policies and practices, your choice is not to use our website. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Health-Related Information

We also collect information that is related to your health, including your past medical history, treatment records, and current health conditions.

Technical and Usage Information

As you navigate through and interact with our website, we may automatically collect certain traffic data and usage details through cookies and other tracking technologies. The information we collect automatically is statistical data and may include personal information, or we may maintain it or associate it with personal information we collect in other ways or receive from third parties.

Sources of Information

Direct interactions with you when you provide it to us, for example, by filling in forms or corresponding with us by phone, email, or otherwise. Automated technologies or interactions, as you navigate through our website. Third parties or publicly available sources, such as analytics providers or advertising networks.

III. How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

• To present our website and its contents to you.
• To provide you with information, products, or services that you request from us.
• To fulfill any other purpose for which you provide it.
• To provide you with notices about your account, including expiration and renewal notices.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
• To notify you about changes to our website or any products or services we offer or provide though it.
• For any other purpose with your consent.

IV. Disclosure of Your Information

We may disclose personal information that we collect or you provide as described in this privacy policy:

• To Our Subsidiaries and Affiliates: We may share your information with our subsidiaries and affiliates for purposes consistent with this Privacy Policy.
• To Service Providers, Contractors, and Other Third Parties: We use third-party service providers and contractors to support our business. These third parties assist us with various tasks, including data hosting, maintenance and support of our IT systems, marketing, billing, and payment processing. We disclose your personal information to these third parties only in the form necessary to perform services on our behalf or comply with legal requirements.
• To Fulfill the Purpose for Which You Provide It: For instance, if you give us an email address to use the "email a friend" feature of our website, we will transmit the contents of that email and your email address to the recipients.
• For Legal Reasons: We may also disclose your information:
  •   To comply with any court order, law, or legal process, including responding to any government or regulatory request.
  •   If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Root Health & Wellness, our customers, or others.
  •   To enforce or apply our terms of service and other agreements.

V. Data Security

We have implemented appropriate measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. The safety and security of your information also depends on you. For example, where we have given you (or where you have chosen) a password for access to certain parts of our website, you are responsible for keeping this password confidential. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our website. Any transmission is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the website.

VI. Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. However, if you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
‍Promotional Offers from Root: If you do not wish to have your email address/contact information used by Root to promote our own products or services, you can opt-out by sending us an email stating your request to our designated opt-out link.
‍Targeted Advertising: We may use information that we collect or that you provide to make decisions about your potential interest in our products and services. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers' target-audience preferences, you can opt-out by sending us an email stating your request.
Disclosure of Your Information for Third-Party Advertising: If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt-out by sending us an email stating your request.

VII. Accessing and Correcting Your Information

You may also send us an email to request access to, correct, or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

VIII. Data Retention

We will retain your personal information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.

IX. Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for periodically visiting our website and this privacy policy to check for any changes.

X. Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at: admin@roothealthandwellness.com ATTN: PRIVACY OFFICER

XI. SMS Messaging Disclosure

You consent to receiving SMS messages. Messages and Data rates may apply. Message frequency will vary. Reply STOP to Opt-out messaging. Reply Help for Customer Care Contact Information. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.